ZRG is an experienced and resourceful ICT company driven by a passion for integrating information, communication and processing technologies for the benefit of individuals, workgroups and organizations.
Founded in 1994, ZRG International is an ICT solutions company with a major focus on customer communications and contact technologies. ZRG offers a full range of integrated and flexible turnkey solutions for efficiently managing customer communication and relations in the marketing, sales and service operations of the telecommunication, finance, insurance, shipping, healthcare and other service organizations in the Middle East, Pakistan and Africa.
ZRG has a proven track record of introducing innovations and exciting new possibilities in the customer communication areas. Our line of solutions cover all aspects of customer communication and relationship management including
• Integrated Contact Center
• CRM application suite,
• Quality Assurance and Control Apps
• Contact Center Management Tools
• Self-service IVR automation packages
• Outbound Campaign Management and
• Multi-party Teleconferencing Solution
ZRG has an experienced and knowledgeable team capable of quickly designing and adding tailor-made features in our solutions for site-specific requirements. By using open standards systems, specifications and protocols, we ensure maximum flexibility and future growth of our solutions. We use innovative techniques to deliver latest features and integration capabilities in a most cost-effective manner. Our deployment team has successfully completed all our projects well before the deadlines.
Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations.